Data Retention & Deletion Policy

1. PURPOSE

This Data Retention & Deletion Policy explains how Career Ireland Seirbhísí Limited, trading as CareerIreland ("CareerIreland", "we", "us" or "our"), determines how long information is retained and when it is deleted.

It applies to information processed in connection with:

• irelandimmigrationcheck.com;
• eligibility assessments;
• consultation bookings;
• consultations;
• customer enquiries;
• customer support;
• CRM records;
• payments and transactions;
• business communications;
• Website operations; and
• related services.

This Policy supplements the Privacy Policy and does not replace it.

2. RETENTION PRINCIPLE

CareerIreland will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for another lawful purpose.

Retention periods may depend on:

• the nature of the information;
• the purpose for which it was collected;
• whether a customer relationship remains active;
• legal or regulatory obligations;
• accounting requirements;
• legitimate business requirements;
• security requirements;
• complaints or disputes; and
• the establishment, exercise or defence of legal claims.

The fact that information has been collected does not mean it will be retained indefinitely.

3. RETENTION CATEGORIES

CareerIreland may retain information in different categories, including:

1. eligibility-assessment information;
2. consultation and booking records;
3. customer communications;
4. CRM records;
5. payment and transaction records;
6. accounting records;
7. complaints and support records;
8. consent records;
9. Website and security records;
10. marketing preferences;
11. contractual records; and
12. information required for legal claims or legal obligations.

4. ELIGIBILITY-ASSESSMENT INFORMATION

Information submitted through the online eligibility assessment may be retained where reasonably necessary to:

• provide the assessment;
• provide access to the assessment result;
• administer customer enquiries;
• provide related services;
• investigate technical issues;
• maintain service records;
• handle complaints;
• establish, exercise or defend legal claims; or
• comply with applicable legal obligations.

Assessment information should not be retained indefinitely merely because it was originally submitted.

5. CONSULTATION BOOKING RECORDS

CareerIreland may retain consultation booking information for purposes including:

• appointment administration;
• payment reconciliation;
• customer support;
• cancellation or refund enquiries;
• complaints;
• accounting;
• contractual administration; and
• legal obligations.

Booking records may include:

• customer name;
• contact details;
• appointment information;
• booking reference;
• service purchased; and
• relevant administrative information.

6. CONSULTATION RECORDS

Where appropriate, CareerIreland may retain records relating to a consultation.

Retention may be necessary for:

• service administration;
• follow-up;
• customer support;
• complaints;
• quality management;
• contractual matters;
• legal obligations; or
• legal claims.

CareerIreland will not retain consultation information indefinitely without a lawful reason.

7. CUSTOMER COMMUNICATIONS

CareerIreland may retain relevant communications with customers where reasonably necessary for:

• providing services;
• responding to enquiries;
• maintaining customer-service records;
• resolving complaints;
• documenting contractual matters;
• preventing fraud;
• complying with legal obligations; or
• establishing, exercising or defending legal claims.

Not every communication must necessarily be retained permanently.

8. CRM RECORDS

Where CareerIreland uses a CRM system, relevant customer information may be stored in that system.

CRM information may include:

• contact information;
• enquiry history;
• booking information;
• service information;
• communications;
• customer-support information; and
• relevant administrative records.

CRM records will be reviewed and deleted or anonymised where there is no continuing lawful reason for retention.

9. PAYMENT INFORMATION

CareerIreland may retain transaction information necessary for:

• payment reconciliation;
• accounting;
• refunds;
• chargeback handling;
• fraud prevention;
• financial reporting;
• contractual administration; and
• legal obligations.

CareerIreland does not need to retain complete payment-card details merely because a payment has been made.

Payment providers may retain transaction information under their own policies and legal obligations.

10. ACCOUNTING AND TAX RECORDS

Certain financial and transaction records may need to be retained for accounting, tax, audit or other legal purposes.

Where a statutory retention period applies, CareerIreland will retain the relevant records for the period required by law.

Such records may remain retained even where the underlying customer relationship has ended.

11. REFUND AND PAYMENT DISPUTE RECORDS

Information relating to:

• refunds;
• cancellations;
• payment disputes;
• chargebacks;
• duplicate payments; and
• payment investigations

may be retained for as long as reasonably necessary to administer the matter and meet applicable legal, accounting or dispute-resolution requirements.

12. CUSTOMER SUPPORT RECORDS

Customer-support records may be retained where necessary to:

• resolve an enquiry;
• track an ongoing issue;
• provide continuity of support;
• investigate complaints;
• identify recurring service problems;
• maintain appropriate service records; or
• comply with legal obligations.

Once there is no continuing lawful reason to retain a support record, it may be deleted or anonymised.

13. COMPLAINT RECORDS

Complaint information may be retained for a reasonable period after resolution.

This may be necessary to:

• demonstrate how a complaint was handled;
• identify recurring issues;
• defend a legal claim;
• comply with legal obligations;
• improve services; or
• address a later dispute concerning the same matter.

The retention period may therefore extend beyond the date on which the complaint was resolved.

14. CONTRACTUAL RECORDS

CareerIreland may retain records necessary to demonstrate:

• what service was purchased;
• the applicable terms;
• the booking;
• payment;
• communications;
• customer instructions; and
• other relevant contractual matters.

These records may be retained for the period reasonably necessary to establish, exercise or defend contractual rights.

15. CONSENT RECORDS

Where CareerIreland relies on consent, appropriate records of that consent may be retained to demonstrate:

• that consent was obtained;
• when it was obtained;
• what the consent related to;
• the consent status; and
• whether consent was subsequently withdrawn.

Consent records may need to be retained after withdrawal where necessary to demonstrate the lawfulness of processing that occurred before withdrawal.

16. COOKIE CONSENT RECORDS

Cookie-consent information may be retained through the Website's consent-management system.

This may include:

• consent status;
• selected categories;
• date and time;
• consent-management information; and
• technical information necessary to maintain the consent state.

Cookie-related retention is also subject to the Cookie Policy and the actual configuration of the Website's consent-management system.

17. MARKETING PREFERENCES

CareerIreland may retain information necessary to record whether a person has:

• subscribed to marketing;
• opted out of marketing;
• withdrawn consent; or
• otherwise expressed a marketing preference.

A suppression or opt-out record may need to be retained after withdrawal so that CareerIreland does not inadvertently send further marketing communications.

18. WEBSITE AND SECURITY LOGS

Technical and security information may be retained for purposes including:

• Website security;
• fraud prevention;
• incident investigation;
• troubleshooting;
• service reliability;
• access control;
• abuse prevention; and
• legal claims.

Security information may sometimes need to be retained after an incident has occurred in order to investigate or document the matter.

19. TECHNICAL LOG RETENTION

The retention period for technical logs may depend on:

• the type of log;
• its security purpose;
• whether an incident occurred;
• system requirements;
• storage limitations; and
• applicable legal requirements.

CareerIreland will seek to avoid retaining technical logs for longer than reasonably necessary.

20. DATA SUBJECT REQUESTS

Where a person exercises a data-protection right, CareerIreland may retain limited information concerning the request and its resolution.

This may be necessary to:

• demonstrate compliance;
• prevent repeated or fraudulent requests;
• document the action taken; or
• comply with legal obligations.

The information retained should be limited to what is reasonably necessary.

21. LEGAL CLAIMS AND DISPUTES

Where information is relevant to an actual or reasonably anticipated:

• complaint;
• dispute;
• investigation;
• legal claim;
• regulatory matter; or
• legal proceeding,

CareerIreland may retain the relevant information for as long as reasonably necessary to establish, exercise or defend its position.

Information may therefore remain retained beyond the normal operational retention period.

22. LEGAL AND REGULATORY OBLIGATIONS

CareerIreland may retain information where required to comply with:

• applicable legislation;
• tax obligations;
• accounting requirements;
• regulatory requirements;
• court orders;
• lawful requests from competent authorities; or
• other legal obligations.

Where a legal retention requirement applies, information will not be deleted merely because its ordinary business purpose has ended.

23. DELETION

When information is no longer required for a lawful purpose, CareerIreland will seek to:

• delete it;
• securely destroy it; or
• anonymise it where appropriate.

Deletion may occur through:

• automated deletion;
• scheduled reviews;
• account or record closure;
• system-level deletion; or
• manual deletion.

24. ANONYMISATION

Where appropriate, CareerIreland may anonymise information rather than delete it.

Properly anonymised information is no longer treated as personal data where individuals can no longer be identified by reasonably available means.

Anonymised information may continue to be used for purposes such as:

• statistical analysis;
• service improvement;
• operational reporting; or
• historical trend analysis.

25. BACKUPS

Information may continue to exist temporarily in technical backups after it has been deleted from active systems.

Backup information is generally retained only as part of the applicable backup cycle or where necessary for security, disaster recovery or legal purposes.

Where deleted information remains in a backup, it should not ordinarily be restored to active processing except where necessary for legitimate operational or legal reasons.

26. THIRD-PARTY PROVIDERS

Third-party providers may retain information independently of CareerIreland.

This may include providers supporting:

• payment;
• CRM;
• booking;
• communications;
• Website hosting;
• analytics;
• advertising;
• security;
• AI;
• automation; and
• other Website functions.

The applicable provider's own retention practices may therefore differ from CareerIreland's internal retention practices.

Where CareerIreland controls the processing relationship, it will seek appropriate contractual and organisational arrangements concerning retention and deletion.

27. PAYMENT PROVIDER RETENTION

Payment providers may retain transaction information for their own:

• legal obligations;
• fraud prevention;
• financial administration;
• dispute management; and
• regulatory purposes.

CareerIreland does not control retention carried out independently by a payment provider.

28. AI PROVIDER RETENTION

Where third-party AI or automation providers process information, retention will depend on:

• the provider;
• the service configuration;
• the contractual arrangement;
• the purpose of processing; and
• applicable legal requirements.

CareerIreland will seek to configure relevant services appropriately and will provide applicable information through the Privacy Policy.

29. ANALYTICS AND ADVERTISING DATA

Information collected through analytics, advertising or conversion technologies may be retained by CareerIreland or the relevant provider according to the applicable technology, consent, contractual arrangements and provider policies.

Where consent is required, the relevant technology will be governed by the Website's cookie-consent mechanism.

Further information is provided in the Cookie Policy.

30. DATA DELETION REQUESTS

Where a person requests deletion of their personal information, CareerIreland will consider the request under applicable data-protection law.

Deletion may not be absolute where CareerIreland has a lawful reason to retain particular information.

Examples may include:

• legal obligations;
• accounting records;
• legal claims;
• fraud prevention;
• regulatory requirements; or
• demonstrating compliance.

Where information cannot be deleted, CareerIreland will consider whether restriction or another appropriate measure applies.

31. RETENTION AFTER SERVICE ENDS

Ending a customer relationship does not necessarily result in immediate deletion of all information.

Certain records may need to be retained for:

• accounting;
• legal compliance;
• contractual records;
• complaints;
• disputes;
• security;
• fraud prevention; or
• legal claims.

Information that no longer has a lawful retention purpose will be deleted or anonymised.

32. RETENTION REVIEW

CareerIreland may periodically review retained information to identify records that are no longer required.

Reviews may consider:

• the original purpose;
• continuing business need;
• legal requirements;
• dispute status;
• security considerations; and
• data-subject rights.

33. DATA MINIMISATION

CareerIreland seeks to retain only information that is reasonably relevant to the applicable purpose.

Information should not be retained merely because storage is technically possible.

Where information is no longer necessary, deletion or anonymisation should be considered.

34. RETENTION SCHEDULE

CareerIreland may maintain an internal retention schedule covering specific systems and categories.

The schedule may include:

The exact retention period may differ depending on the specific record, system and legal requirement.

35. NO INDEFINITE RETENTION BY DEFAULT

CareerIreland does not intend to retain personal information indefinitely merely because it has been collected.

Retention should have a continuing lawful purpose.

36. CONTACT

Questions concerning retention or deletion may be directed to:

Career Ireland Seirbhísí Limited
Trading as CareerIreland

Registered Office:
109 Windmill Park,
Crumlin,
Dublin, Dublin 12,
D12 Y0YX, Ireland

Office:
3 Crumlin Village,
Crumlin, Dublin 12,
D12 X8N5, Ireland

Telephone: +353 89 971 8143

Email: contact@irelandimmigrationcheck.com

Website: irelandimmigrationcheck.com

37. RELATED DOCUMENTS

This Policy should be read together with:

• Privacy Policy;
• Cookie Policy;
• Cookie Consent Notice & Preference Centre;
• Terms & Conditions;
• Consultation Booking & Payment Terms;
• Refund & Cancellation Policy; and
• Complaints & Customer Support Policy.

38. CHANGES TO THIS POLICY

CareerIreland may update this Policy to reflect:

• changes in applicable law;
• changes to services;
• changes to technology;
• changes to third-party providers;
• changes to internal retention practices; or
• improvements to data-management procedures.

The latest version will be published on the Website.

Last Updated: 11 August 2026